Night Auditor

Job Purpose

As a member of the Guest Services team with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.

Duties and Responsibilities

• Consistently offer professional, friendly and engaging service
• Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
• Make room reservations following established procedures, using property management system
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Handle guest arrivals and departures
• Handle guest keys, in room gifts and deliveries
• Knowledge of our online booking system and gift certificates
• Prepare bills, process payments, cash out and reconcile cash with total sales
• Accurately communicate with other shifts regarding issues arising from day to day operations
• Ability to work overnight
• Communicate ANY adjustments to the Supervisor or Manager to be dealt with the next day.
• Communicate with Accounting and understand objectives, accounts etc.

Qualifications

• A secondary school diploma is preferred
• Post-secondary training in tourism is advantageous
• Previous guest service experience
• Excellent communication skills required 
• Professional appearance and attitude
• Excellent customer service skills
• Previous property management system experience is an asset
• Computer skills are also required; Word, Excel, Outlook

Working conditions

This position is an overnight position. Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs (11pm-7am)

Physical requirements

• Constant standing and walking throughout shift for up to 8 hours
• Physical ability to lift and carry heavy suitcases and other items
• Kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs