Housekeeping Supervisor

Job Purpose

As Housekeeping Supervisor with Long Beach Lodge Resort, you will ensure the effective and efficient operations of the Housekeeping Team. You are responsible for coordinating the housekeeping team and inspecting assigned areas to ensure our standards of a luxury property are met. As a Housekeeping Supervisor you will manage many priorities and demands and have the ability to solve problems, support staff, as well as perform the duties of a housekeeper when required.

Duties and Responsibilities

Ensuring the highest level of service by exceeding guest expectations to build loyalty
Overseeing the daily operations of Housekeeping, managing arrivals, departures, stay overs and extra rooms
Plan and coordinate the activities of the housekeeping team
Coaching and mentoring the housekeeping team including performance reviews
Monitor labour in accordance with occupancy levels
Establish and/or implement operating procedures and standards
Monitor and motivate housekeeping team to ensure high levels of productivity
Assists with interviewing, hiring and training housekeeping employees in the procedures and techniques
Maintains inventory of amenities, chemicals and other supplies to ensure items are in stock and reorders in timely manner
Facilitate positive and effective communication between Housekeeping and Guest Services
Assign rotation cleaning duties (e.g. steam clean carpets) as required
Assist Housekeeping Manager as required

Qualifications

A secondary school diploma is preferred
Graduate of Hotel Management or Hospitality program a definite asset
Minimum one year of supervisory housekeeping experience in a luxury resort property
Excellent communication skills required
Strong interpersonal and problem solving abilities
Computer literacy is imperative including Microsoft Office and Opera
Workplace Hazardous Materials Information System (WHIMIS) certification is an asset