Surf Club Attendant

Job Purpose

As a Surf Club Attendant with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your passion and knowledge of the Surf Club offerings will help you close a sale and create a memorable experience for our guests.


Duties and Responsibilities

  • Consistently offer professional, friendly and engaging service
  • Merchandise products in a way that optimizes sales
  • Responsible for booking lessons and confirming an instructor
  • Set guests up with appropriate wetsuits and equipment for lessons or rentals
  • Responsible for cleaning wetsuits and ensuring they are in good working condition
  • Host guests before and after lessons in a professional and welcoming manner
  • Provide guests with verbal or written information about the resort facilities, services, and local attractions
  • Responsible for proper stocking of shelves, counters, and racks with merchandise and keeping them organized and fully replenished
  • Help guests make selections by building customer confidence; offering suggestions and opinions
  • Inform guests of surfing techniques, ocean safety, and surf etiquette
  • Ensure the shop, boardroom, and facilities are clean, neat, tidy and organized
  • Ensure revenue is maximized by up-selling and recommending hotel facilities
  • Prepare and serve hot beverages such as Americanos, lattes, cappuccinos, and teas
  • Check temperatures of refrigerators and heating equipment to ensure proper functioning
  • Clean and sanitize expresso machine and utensils
  • Complete knowledge of Micros and Yellow Dog Software
  • Prepare bills, process payments, cash out and reconcile cash with total sales

Qualifications

  • A secondary school diploma is preferred
  • Previous retail experience is an asset
  • Previous barista experience is an asset
  • Excellent communication skills required
  • FOODSAFE is required
  • Professional appearance and attitude
  • Excellent customer service skills
  • Previous Micros and inventory management experience is an asset
  • Computer skills are also required; Word, Excel, Outlook

Working conditions

Flexible, must be willing to work a variety of hours, including days and nights, weekends and holidays based on the business needs


Physical requirements

  • Constant standing and walking throughout shift for up to 8 hours
  • Physical ability to lift and carry boxes, surf boards and other items
  • Kneeling, pushing, pulling, lifting
  • Occasional ascending or descending stairs

Reporting

This position reports to the Surf Club Manager


Applications

Qualified applicants should submit cover letter, resume and references to chance@longbeachlodgeresort.com
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