Guest Services Agent

Job Purpose:

As a Guest Service Agent with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.

Duties and Responsibilities:

  • Consistently offer professional, friendly and engaging service
  • Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
  • Make room reservations following established procedures, using property management system
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Handle guest arrivals and departures
  • Handle guest keys, in room gifts and deliveries
  • Knowledge of our online booking system and gift certificates
  • Prepare bills, process payments, cash out and reconcile cash with total sales

Qualifications:

  • A secondary school diploma is preferred
  • Post-secondary training in tourism is advantageous
  • Previous guest service experience
  • Excellent communication skills required
  • Professional appearance and attitude
  • Excellent customer service skills
  • Previous property management system experience is an asset
  • Computer skills are also required; Word, Excel, Outlook

Working conditions:

Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs


Physical requirements:

  • Constant standing and walking throughout shift for up to 8 hours
  • Physical ability to lift and carry heavy suitcases and other items
  • Kneeling, pushing, pulling, lifting
  • Occasional ascending or descending stairs

Reporting:

This position reports to the Guest Services Manager

Applications:

Qualified applicants should submit cover letter, resume and references to heather@longbeachlodgeresort.com
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