Food & Beverage Supervisor
Job Purpose
As a Food & Beverage Supervisor with Long Beach Lodge Resort, you will lead the shift and oversee the guest experience in cooperation with the Senior F&B Supervisor. Your passion and knowledge of our outstanding F&B offerings and general resort knowledge will inspire colleagues, ensuring that our F&B outlets including the Great Room, SandBar Bistro and catering is the preferred dining establishment and workplace. As a supervisor, you will ensure product and service is maintained during the breakfast, lunch, après surf, and dinner periods.
Duties and Responsibilities
- Ensuring the highest level of service by exceeding guest expectations to build loyalty
- Supervise daily department operation, including start of shift briefings, section assignments, smooth shift changes, bill discrepancies and end of shift cash remittances
- Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to guest table
- Provide ongoing feedback to F&B staff to help them improve service and develop their skills
- Assist in preparing and issuing performance documentation including letters of expectations and letters of recognition
- Serve as a link between the leadership team and employees by communicating departmental goals, handling questions, and helping resolve work-related problems
- Assist in scheduling of F&B staff, while maintaining labour costs
- Assist in payroll, reconciling of gratuities, ensuring accuracy, adjustments and distributions as required
- Committing to guest satisfaction through consistent follow up on all guest issues; delivering outstanding guest service recovery
- Strong and effective communication with all other departments; partnering to ensure property-wide service standards for our guests
- Ensure colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Great Room, Sandbar Bistro and Catering
- Ensure that all employees are practicing health and safe work practices, are aware of our green commitments and emergency procedures
- Other duties as assigned
Qualifications
- A secondary school diploma is required
- Post-secondary education in Hotel/Restaurant Management is preferred
- 2-3 years leadership experience in F&B service, preferably in a hotel environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Superior interpersonal and problem solving skills
- Comprehensive knowledge of fine food wines and service
- Computer literacy is imperative including Microsoft Office and Point of Sale System, preferably Micros
- FOODSAFE certification required
- Serving It Right certification required
Working conditions
Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs
Physical requirements
- Constant standing and walking throughout shift for up to 8 hours
- Able to lift and carry objects, up to 30 lbs
- Kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Reporting
This position reports to the Executive Chef and Director of Food & Beverage
Applications
Qualified applicants should submit cover letter, resume and references to
andy@longbeachlodgeresort.com