Night Auditor

Job Purpose

As a member of the Guest Services team with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.

Duties and Responsibilities

  • Consistently offer professional, friendly and engaging service
  • Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
  • Make room reservations following established procedures, using property management system
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Handle guest arrivals and departures
  • Handle guest keys, in room gifts and deliveries
  • Knowledge of our online booking system and gift certificates
  • Prepare bills, process payments, cash out and reconcile cash with total sales
  • Accurately communicate with other shifts regarding issues arising from day to day operations
  • Ability to work overnight
  • Communicate ANY adjustments to the Supervisor or Manager to be dealt with the next day.
  • Communicate with Accounting and understand objectives, accounts etc.


  • A secondary school diploma is preferred
  • Post-secondary training in tourism is advantageous
  • Previous guest service experience
  • Excellent communication skills required 
  • Professional appearance and attitude
  • Excellent customer service skills
  • Previous property management system experience is an asset
  • Computer skills are also required; Word, Excel, Outlook

Working conditions

This position is an overnight position. Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs (11pm-7am)

Physical requirements

  • Constant standing and walking throughout shift for up to 8 hours
  • Physical ability to lift and carry heavy suitcases and other items
  • Kneeling, pushing, pulling, lifting
  • Occasional ascending or descending stairs 


This position reports to the Guest Service Manager


Qualified applicants should submit cover letter, resume and references to