Guest Services Agent
Job Purpose:
As a Guest Service Agent with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience.
Duties and Responsibilities:
- Consistently offer professional, friendly and engaging service
- Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions
- Make room reservations following established procedures, using property management system
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Handle guest arrivals and departures
- Handle guest keys, in room gifts and deliveries
- Knowledge of our online booking system and gift certificates
- Prepare bills, process payments, cash out and reconcile cash with total sales
Qualifications:
- A secondary school diploma is preferred
- Post-secondary training in tourism is advantageous
- Previous guest service experience
- Excellent communication skills required
- Professional appearance and attitude
- Excellent customer service skills
- Previous property management system experience is an asset
- Computer skills are also required; Word, Excel, Outlook
Working conditions:
Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs
Physical requirements:
- Constant standing and walking throughout shift for up to 8 hours
- Physical ability to lift and carry heavy suitcases and other items
- Kneeling, pushing, pulling, lifting
- Occasional ascending or descending stairs
Reporting:
This position reports to the Guest Services Manager
Applications:
Qualified applicants should submit cover letter, resume and references to
marianne@longbeachlodgeresort.com