Food & Beverage Supervisor

Job Purpose

As a Food & Beverage Supervisor with Long Beach Lodge Resort, you will lead the shift and oversee the guest experience in cooperation with the Senior F&B Supervisor. Your passion and knowledge of our outstanding F&B offerings and general resort knowledge will inspire colleagues, ensuring that our F&B outlets including the Great Room, SandBar Bistro and catering is the preferred dining establishment and workplace. As a supervisor, you will ensure product and service is maintained during the breakfast, lunch, après surf, and dinner periods.

Duties and Responsibilities

Ensuring the highest level of service by exceeding guest expectations to build loyalty
Supervise daily department operation, including start of shift briefings, section assignments, smooth shift changes, bill discrepancies and end of shift cash remittances
Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to guest table
Provide ongoing feedback to F&B staff to help them improve service and develop their skills
Assist in preparing and issuing performance documentation including letters of expectations and letters of recognition
Serve as a link between the leadership team and employees by communicating departmental goals, handling questions, and helping resolve work-related problems
Assist in scheduling of F&B staff, while maintaining labour costs
Assist in payroll, reconciling of gratuities, ensuring accuracy, adjustments and distributions as required
Committing to guest satisfaction through consistent follow up on all guest issues; delivering outstanding guest service recovery
Strong and effective communication with all other departments; partnering to ensure property-wide service standards for our guests
Ensure colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Great Room, Sandbar Bistro and Catering
Ensure that all employees are practicing health and safe work practices, are aware of our green commitments and emergency procedures
Other duties as assigned

Qualifications

A secondary school diploma is required
Post-secondary education in Hotel/Restaurant Management is preferred
2-3 years leadership experience in F&B service, preferably in a hotel environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Superior interpersonal and problem solving skills
Comprehensive knowledge of fine food wines and service
Computer literacy is imperative including Microsoft Office and Point of Sale System, preferably Micros
FOODSAFE certification required
Serving It Right certification required

Working conditions

Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs

Physical requirements

Constant standing and walking throughout shift for up to 8 hours
Able to lift and carry objects, up to 30 lbs
Kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Reporting

This position reports to the Executive Chef and Director of Food & Beverage

Applications

Qualified applicants should submit cover letter, resume and references to andy@longbeachlodgeresort.com